Author Topic: Can't start the game from Steam  (Read 1447 times)

avikaye

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Can't start the game from Steam
« on: July 28, 2016, 09:36:59 AM »
Hi,

Just downloaded the game on Steam - when I click 'Play', I get the 'Step 1, installing Microsoft VC Redist. package' message, then it vanishes. And that's it. No error message, no game.

When I try to install the redistributable from the game files themselves (...steamapps\common\SOTSwordUltimate\Redist), I get the error message: 'Another version of this product is already installed'. Needless to say, if I uninstall it from the PC, I still get the same error message.

Any idea what to do?

Avi

Mitko

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Re: Can't start the game from Steam
« Reply #1 on: July 28, 2016, 11:17:19 AM »
Looking in to it now.

Can you give me your system specs?
« Last Edit: July 28, 2016, 11:24:39 AM by Mitko »

Mitko

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Re: Can't start the game from Steam
« Reply #2 on: July 28, 2016, 12:36:01 PM »
Also a google drive link to the latest dump file from the Crashes folder would be very helpful!

Mitko

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Re: Can't start the game from Steam
« Reply #3 on: July 28, 2016, 06:47:30 PM »
Ok, the wise people that looked into the problem have this piece of strategy for you, try it and let me know if that fixes the problem, so I can spread it like gospel:

1. Go to Steam Library.
2. Right click on the game.
3. Properties.
4. Delete local content.
5. Shut down Steam.
6. Start Steam.
7. Install the game.

May the Force be with you!

avikaye

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Re: Can't start the game from Steam
« Reply #4 on: July 30, 2016, 12:53:03 AM »
I thought I'd get an email notification when someone replied :)

Any way -

I'm re-installing now, and I'll let you know if it works.

In any case - I'm with Windows 10 latest Insider (build 14393.5), and I'll post a link to the dumpfile if your solution doesn't help.

Thanks!

Avi

avikaye

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Re: Can't start the game from Steam
« Reply #5 on: July 30, 2016, 12:56:07 AM »
Didn't help. Now it just flashes the Steam message - 'Preparing to launch SOTS' for a second, then the message vanishes.

Here's a link to the Google Drive folder:
https://drive.google.com/folderview?id=0B96vJP8cN_7YNEdZNV85Q01kZDA&usp=sharing

avikaye

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Re: Can't start the game from Steam
« Reply #6 on: July 30, 2016, 12:59:16 AM »
And just caught this on another thread - if I delete the dump files from the Crashes folder, no new ones are created.

avikaye

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Re: Can't start the game from Steam
« Reply #7 on: August 04, 2016, 11:30:59 AM »
Any luck finding the problem?

avikaye

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Re: Can't start the game from Steam
« Reply #8 on: August 09, 2016, 11:04:45 AM »
Don't know what you did, but problem solved :) Thanks!

Mitko

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Re: Can't start the game from Steam
« Reply #9 on: August 09, 2016, 12:00:00 PM »
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