Author Topic: Game crash on the launch  (Read 4254 times)

TomToLom

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Game crash on the launch
« on: July 28, 2016, 12:36:39 PM »
Hi !

Since the yesterday patch, the game crash on the launch, I got the Windows message "SwordUltimate.exe has stopped working".

You can see below the details if it matters (sorry it's in french) :
Signature du problème :
  Nom d’événement de problème:   APPCRASH
  Nom de l’application:   SwordUltimate.exe
  Version de l’application:   0.0.0.0
  Horodatage de l’application:   5797435b
  Nom du module par défaut:   SwordUltimate.exe
  Version du module par défaut:   0.0.0.0
  Horodateur du module par défaut:   5797435b
  Code de l’exception:   c0000005
  Décalage de l’exception:   000000000000764e
  Version du système:   6.1.7601.2.1.0.256.1
  Identificateur de paramètres régionaux:   1036
  Information supplémentaire n° 1:   5c7d
  Information supplémentaire n° 2:   5c7dd21011e30815cdd13081122f8b68
  Information supplémentaire n° 3:   6192
  Information supplémentaire n° 4:   61925ad44372871a83254623c1ef4015

If you need more details, please let me know.

Thank you

Mitko

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Re: Game crash on the launch
« Reply #1 on: July 28, 2016, 12:53:51 PM »
Can you upload the latest .dmp file from the Crashes folder to google drive and give us the link?
It will help with troubleshooting.

TomToLom

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Re: Game crash on the launch
« Reply #2 on: July 28, 2016, 01:03:57 PM »
I got 4 dmp files with the same modification date (July 15th 2016), not sure which was the latest or even if they're relevant given the date.

Anyway here is the link : https://drive.google.com/open?id=0B0NisG0hfIRGUlRfcDRHZHFRdWM

Mitko

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Re: Game crash on the launch
« Reply #3 on: July 28, 2016, 06:48:10 PM »
Try this out:

1. Go to Steam Library.
2. Right click on the game.
3. Properties.
4. Delete local content.
5. Shut down Steam.
6. Start Steam.
7. Install the game.

TomToLom

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Re: Game crash on the launch
« Reply #4 on: July 28, 2016, 10:14:18 PM »
I tried and have the same crash.

Here is a link to the new .dmp files : https://drive.google.com/open?id=0B0NisG0hfIRGQUZGVm1BVGVwbVk

Mitko

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Re: Game crash on the launch
« Reply #5 on: July 29, 2016, 01:42:45 PM »
The game seems to install itself with 4 dump files in the crashes folder already. Deployment issue, if I had to guess.

Can you delete the 4 dump files and confirm if running the game and it crashing, generates new dump files?

TomToLom

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Re: Game crash on the launch
« Reply #6 on: July 29, 2016, 01:51:24 PM »
It doesn't generate new dump files.

TomToLom

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Re: Game crash on the launch
« Reply #7 on: August 05, 2016, 07:22:59 PM »
Hi!

Good news! I can play again since the last patch...
Although now it crashes when I quit it, I have to end the process manually.
Here is the link to the last dump file : https://drive.google.com/open?id=0B0NisG0hfIRGdzh6QkZVa1RTclE

Thanks
« Last Edit: August 05, 2016, 07:50:39 PM by TomToLom »

Mitko

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Re: Game crash on the launch
« Reply #8 on: August 16, 2016, 02:53:42 PM »
Yeah, for some reason that exit game crash is super persistent, can't seem to get rid of it.